Security and Privacy

We at YoDoggo Pte Ltd (“YoDoggo” “we,” “us,” “our”) know that our users and customers (“you,” “your”) care about how your personal information is collected, used, and shared, and we take your privacy seriously. Please read this Security & Privacy Policy (“Policy”) to understand how YoDoggo may collect, use and disclose your personal data, whether through the YoDoggo website at www.yodoggo.com (“Site”), or otherwise in the course of our normal business operations.

Consent

By accessing the Site and/or providing personal data to YoDoggo, you hereby acknowledge that you have read this Policy and that you consent to the collection, use, and disclosure of your personal data by YoDoggo in accordance with this Policy. If you do not consent to the terms of this Policy, please do not access the Site or provide your personal data to YoDoggo.

What is Personal Data?

“Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which YoDoggo has or is likely to have access. 

What personal data does YoDoggo collect?

We gather various types of personal data of our users and customers, as explained more fully below.

Data that is voluntarily provided. YoDoggo collects personal data that you voluntarily provide to us, whether through the Site or other platforms or channels (such as through email, telephone, and other forms of communication). At various places on the Site, or in the course of obtaining the services provided by YoDoggo, you may be required to provide certain personal data such as your full name, email address, address, country of residence, telephone number, and other personal information, in order to access or use certain features or services of the Site or to otherwise obtain our services. For example, personal data may be collected when you register an Account, make a purchase, enter a contest, promotion, or survey, fill up a form, provide comments, suggestions, or feedback, or when you contact our customer service or helpdesk via email, phone or other channels. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services of the Site, or to obtain certain services from us.

Data that is sent automatically. In addition, YoDoggo collects data that is sent automatically by your web browser, computer, mobile, or tablet device. This may include your IP address, the address of the web page you were visiting when you accessed our Site, the date and time of your visit, information about the device you are using, and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies” below.

How do we use your data?

Generally, we collect personal data in order to provide our products and services to you and to personalize and improve our services and your user and customer experience with YoDoggo. Personal data collected by YoDoggo may be used:

Who do we disclose your data to?

We do not rent, trade, or sell your personal data. Your personal data will not be disclosed by YoDoggo to any third party, except: 

to:

to the extent required to carry out the purposes set out as listed above, or to do anything at your request; or

From time to time, we may collaborate with other third parties to organize joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties. For example, where a promotion or Voucher Code is specially offered to customers of our third-party partner, we may share your information with that partner to the extent relevant to such a promotional campaign. In some cases, you may not be able to enjoy the promotion, offer, or participate in the contest, unless you consent to the disclosure to our partner of your information. “Voucher Code” refers to any credits, vouchers, coupons, or codes offered by YoDoggo for use in the purchase of goods from YoDoggo.

How long do we retain your data?

Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, YoDoggo will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting, or other business requirements or protect YoDoggo’s interests. 

Is your data secure? 

As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorized access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft, and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorized password use.

YoDoggo understands the importance of keeping your personal data private and secure. We, therefore, put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your personal data. YoDoggo does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. YoDoggo hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

Linked Sites 

YoDoggo may provide links to other sites (“Linked Sites”) that may be of relevance and interest to you. YoDoggo has no control over and is not responsible for the privacy practices or the content of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites.

Use of Cookies

In order to improve our products and services, we collect data by way of “cookies”. Cookies help us measure the number of visits, average time spent, page views, and other statistics relating to your access to the Site. This information allows us to better administer the Site, and provide a more tailored and user-friendly service to our Site visitors. Cookies also enable you to use or access certain features or services of our Site. Cookies are small data files that are sent to your browser from our Site and are stored on your computer’s or device’s hard drive. Each time you visit our Site from the same computer or device, the cookie will be retrieved from your computer or device, enabling our Site to recognise your computer or device as having previously visited our Site and thereby increase the functionality of our Site on your computer or device. Our cookies cannot be used to get data from your hard drive, to get your email address, or any other data that can be traced to you personally. Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Site.

How to access and correct your data?

If you wish to access, correct, or update your personal data, you may do so at any time by accessing your Account settings through the Site. Alternatively, you may email woof@yodoggo.com. You are responsible for providing us with correct and updated information.

What choices do you have?

Keep in mind that the information we gather is in an effort to offer you a superior online shopping experience that is customized. You may be able to access, correct, or update certain information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records.

You may request deletion of your account by emailing woof@yodoggo.com. Please note that some information may remain in our private records after the deletion of your account. We may use any aggregated data derived from or incorporating your personal data after you delete your account, but not in a manner that would identify you personally unless permitted by law.

If you do not wish to receive email or other communications from us, you can unsubscribe from our mailing list by using the unsubscribe facility that may be provided with such email or communication, or email woof@yodoggo.com .

Questions or Concerns

Please direct any questions or concerns that you may have regarding our handling of your personal data by email to woof@yodoggo.com . Please provide your name, contact number, email address, and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner. 

Right to Amend Policy 

YoDoggo reserves the right to amend the prevailing Security & Privacy Policy at any time and will place any such amendments on this Site.

Governing Law 

This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88), and the PDPA, without giving effect to any principles of conflicts of law. You agree to submit to the non-exclusive jurisdiction of the Singapore courts.

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