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FAQ We've got you
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Here you will find answers to all your questions, and if necessary. You can always contact us and we will be happy to help you.

  • All
  • Our Foods
  • Ingredients & Nutrition
  • Formulation & Quality Standards
  • Feeding & Usage
  • Orders, Delivery & Shipping (Standard Products)
  • Pricing, Billing & Refunds
  • Transitioning
  • Puppies, Seniors & Special Needs
  • Weight Management

Our Foods

What type of food is YoDoggo?
Is YoDoggo cooked food?
Are YoDoggo foods raw?
How is YoDoggo made?
What does “gently cooked and freeze-dried” mean?
How are YoDoggo recipes formulated?
Where is YoDoggo made?
What is freeze-drying and what are the benefits?
Does freeze-dried food have better nutrition than frozen food (raw or cooked)?
How is YoDoggo different from other freeze-dried foods?
Why is YoDoggo more expensive than kibble?

Ingredients & Nutrition

What ingredients do you use?
Are your ingredients human grade?
Are YoDoggo recipes complete and balanced?
Do I need to add supplements to YoDoggo food?
Is YoDoggo suitable for dogs with allergies or sensitivities?
Can you customize the recipe for my dog?
Why can’t I just make dog food at home?

Formulation & Quality Standards

What is YoDoggo’s approach to nutrition?
Who formulates YoDoggo recipes?
What formulation standards does YoDoggo follow?
What quality and safety standards does YoDoggo follow?
Is YoDoggo licensed and regulated?
Where are YoDoggo foods made?
Does YoDoggo test its food for safety and quality?
Is YoDoggo suitable for long-term feeding?

Feeding & Usage

How much YoDoggo should my dog eat per day?
Do I need to rehydrate YoDoggo before feeding?
Can I use room-temperature water to rehydrate YoDoggo?
Can I mix YoDoggo with my dog’s current food?
How do I prepare YoDoggo food?
How should I store YoDoggo food?
What happens after the food is hydrated?
How long can rehydrated YoDoggo be left out?
Can I prepare YoDoggo in advance and store it?
Can I refrigerate or freeze YoDoggo before rehydrating?
Is YoDoggo safe for dogs with sensitive stomachs?
What should I do if my dog eats the food without water added?
Does YoDoggo contain preservatives or additives?
Is it safe to use boiling water when preparing the food?

Orders, Delivery & Shipping (Standard Products)

How does YoDoggo delivery work for standard products?
What is the difference between a one-time purchase and a subscription?
Can I change my delivery date for a subscription order?
What if I still have food left before my next subscription delivery?
Can I pause, skip, or reschedule a subscription delivery?
Do you deliver on weekends or public holidays?
What areas do you deliver to?
Do I need to be home to receive my delivery?
Will the food get spoiled if it’s left outside after delivery?
What if my order arrives damaged or incomplete?
How do I update my delivery address or contact details?

Pricing, Billing & Refunds

When will I be charged for my order or subscription?
How does billing work for subscriptions?
Can I change or cancel my subscription at any time?
What happens if a subscription payment fails?
Are there any hidden fees or additional charges?
Do you charge for shipping?
What is your refund or cancellation policy?
Can I get a refund if my dog doesn’t like the food?

Transitioning

Why do dogs need a gradual transition when changing to a new food?
What happens inside my dog’s digestive system when their diet changes?
Why does switching from a high-carb diet to a higher-protein diet cause tummy upset?
How do I safely transition my dog from their current food to YoDoggo?
How long does a healthy transition to YoDoggo usually take, and why?
What signs show that my dog is adjusting well during the transition?
Can I switch my dog to YoDoggo immediately without transitioning?
Is the transition different for dogs with sensitive stomachs?
How do I transition a puppy or senior dog to YoDoggo?
What should I do if my dog refuses to eat the new food?
How will I know when my dog has fully adjusted to YoDoggo?
Why do stools sometimes get better and then become loose again during the transition?
During the transition, how do I know if loose or watery stools are normal or due to a food sensitivity?
If my dog is already on a raw or high-protein diet, do I still need to transition gradually?

Puppies, Seniors & Special Needs

Is YoDoggo suitable for puppies?
Can YoDoggo be fed to senior dogs?
How are the nutritional needs of puppies different from adult dogs?
How do the nutritional needs of senior dogs change with age?
Can YoDoggo support dogs with lower appetite or reduced chewing ability?
Is YoDoggo suitable for dogs with medical conditions?
Should I speak to my vet before feeding YoDoggo to a puppy or senior dog?

Weight Management

Can YoDoggo support healthy weight loss?
Why do some dogs gain weight even when eating less food?
How is healthy weight loss different from simply feeding fewer calories?
How do I know if my dog is losing weight in a healthy way?

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    Happy pup, happy parents

    VIEW ALL REVIEWS
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    Absolutely incredible! My dog, a 2 yr old cavapoo, has been eating YoDoggo meals for almost 2 years, and loves loves every meal of his. The well balanced and customized meal plan keeps him happy, healthy and full of energy. I would highly recommend every dog owner to try YoDoggo!

    Arsalan
    ★★★★★
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    Switched my puppy from kibbles to YoDoggo as I was looking for possible fresh food options and it has been great. He really enjoys his meals, and is lean while growing healthily. Rajiv has also been extremely helpful throughout the journey, advising how I can make the switch from kibbles to fresh food. Whenever I encounter any issues or questions, he would always respond and give tips. 100/100 for both product and service!

    Jessica Yeo
    ★★★★★
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    Mocha has been on Yo doggo for 3 years now and very happy with it They have done their full research on the nutrition needed so I don’t miss out on her needs. Love that I can reach out to Rajiv anytime with any issue with mocha and he’s always there to guide in the right direction. Looking forward to more variety of meal plans

    Michelle Rodrigues
    ★★★★★
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    I’ve been feeding my dog YoDoggo for 3 years (since I brought her home as a pup) and she still loves every single meal! I’ve had many dogs before her and it was always frustrating finding nutritious and yummy meals for them which always led to appetite and feeding issues. YoDoggo takes all of that out of the equation and makes meal times super fuss free and also always a fun affair!

    Rebecca Sim
    ★★★★★
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    Switched from Raw to YoDoggo gently cooked food for almost 3 years due to freezer running out of space. The food looks wholesome and my dogs absolutely love it. Highly recommended!

    Lee Richard
    ★★★★★
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    Our whippets have been on Yodoggo for one and a half years now. Rajiv has been extremely helpful with recommending the correct amount of food based on age and weight and this is very much like a fuss free meal plan. Our dogs were previously on a raw diet but we are now Yodoggo converts due to how convenient and space saving it is while still ensuring a superbly high quality diet. Dogs are lean and very healthy. Definitely a lifelong supporter!

    Sheng Lin Tan
    ★★★★★